Sweet Specialist

Location: 125th Street

SALARY DETAILS

EXPERIENCE REQUIREMENTS

Previous customer service experience, preferable in a food environment
Food protection certificate preferable at start of position. (issued by the Department of Health subsequent to successful completion of a course in food protection, and passage of an examination administered by the Department.)
Must complete Food Protection certificate within three months of employment and probationary period, if not completed, employee will not be asked to remain in employment beyond three month probationary period.
Solid English understanding, reading, and writing skills

DUTIES

Follow instructions and help customers and other team members in a pleasant manner.
Take customers' orders and serve or package immediately, and occasionally write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
Serve bakery items and / or beverages to customers in Make My Cake bakery.
Package custom cakes in boxes and Make My Cake bags for customer pick-ups.
Prepare bills for bakery items, using cash registers, and accept payment in cash, credit card or debit card and make change if necessary.
Balance receipts and payments in cash registers.
Wrap bakery items such as cake slices, cupcakes, and other desserts for serving or for takeout.
Perform cleaning duties such as keeping “front of the house” and facilities sanitary, and sweeping & mopping customer service areas.
Scrub and polish counters, and other equipment, and clean glasses, dishes, and beverage equipment.
Replenish bakery goods in the display.
Brew hot coffee and tea, brew iced tea, and fill containers with requested beverages.
Verbally contribute stories about Make My Cake for the monthly bakery newsletter to Assistant Manager or Manager.

The ideal candidate will show strengths in the following areas:

Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing — Knowledge of principles and methods for showing and selling products. This includes product demonstration, convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Service Orientation — Actively looking for ways to help people.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Speaking — Talking to others to convey information effectively.
Deal with potentially unpleasant or angry people occasionally — Using constructive ways to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Communicating with Supervisors and Peers — Providing information to supervisors and peers by telephone, in written form, or in person.